Customer Support

Need help with your Milestone Card? Here’s how you can get in touch with customer service to resolve any issues, whether urgent or not.

Phone Support

For urgent issues like a lost card or unauthorized transactions, calling the Milestone Card customer service phone number is your quickest option.

  • Phone Number: 1-800-305-0330
  • Example: If you notice suspicious activity, call immediately to freeze your account and start an investigation.

Mailing Address

For formal disputes or written requests, you can send a letter to:

  • Mailing Address:
    Genesis FS Card Services
    P.O. Box 4477
    Beaverton, OR 97076

Note: This method is slower and best for formal issues like disputes.

Fax Support

Need to submit documents securely? Use the fax number for any written disputes or required paperwork:

  • Fax Number: 1-503-268-4711

This is slower than phone support but useful for sending forms or detailed requests.

Online Support & Self-Service Options

Prefer not to call? Milestone Card online support offers easy-to-use options:

  • Help Center: Visit the Milestone Card help center for FAQs and troubleshooting guides.
  • Live Chat: For quick inquiries, use the customer service chat on the Milestone Card website.
  • Email: Send a detailed email for non-urgent issues like statement requests or account updates.

Example: I once had a login issue, and the live chat helped me resolve it in just a few minutes.

Common Issues and Solutions

Milestone Card customer service can help with a wide range of issues. Here are some common ones:

  • Login Issues: Can’t access your account? Use “Forgot Password” or call 1-800-305-0330 to get help.
  • Billing Problems: Questions about fees or charges? Call or email support for clarification.
  • Lost or Stolen Card: If your card is lost or stolen, call immediately to freeze your account.
  • Balance Inquiries: Check your balance anytime on the Milestone Card customer portal or via phone support.

Tips for a Faster Customer Service Experience

To get the best support, follow these tips:

  1. Call at the Right Time: Mornings (7-9 AM CST) are usually the fastest for Milestone Card customer service.
  2. Be Prepared: Have your account number, card details, and a clear description of your issue ready.
  3. Use Self-Service First: Check the Milestone Card help center or FAQ for quick solutions before calling.
  4. Be Polite but Firm: If your issue isn’t resolved, politely request to escalate it to a supervisor.

Customer Support Hours

  • Weekdays: 7 AM – 9 PM CST
  • Weekends: 8 AM – 5 PM CST
  • Holidays: Reduced hours—check the Milestone Card help center for details.